Shipping & Refund policy

Returns

For items purchased online, you can send them back for a full refund within 15 days, provided it has not been used or opened and is returned with any packaging that forms part of the goods with a valid proof of purchase. Please note it is the customer’s responsibility to cover the cost of return. We recommend that customers used tracked postage and keep proof of postage when sending the order/item back. 

If your item is faulty, please complete the return form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you for the cost of the return of the faulty items. This will be done once the return has been processed.

Here’s the return address: 48b Albany Road, GU51 3PT, Fleet, United Kingdom

Refunds

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid in part or in full by a gift card, the refund will be issued as a gift card or e-voucher up to the value of the gift card you used. At this point, any funds owed that are remaining will be refunded to the other payment methods used.

Shipping

Please note it is the customer’s responsibility to cover the cost of return. We recommend that customers used tracked postage and keep proof of postage when sending the order/item back.